We handcraft furniture to last a lifetime and take pride in the quality of our pieces. Customers can contact us about functionality throughout the life of their product. We want you to be happy with your furniture! Extent of repairs at the discretion of PDX Woodworks.
Delivery / Pick-up / Shipping
All pieces to be picked up or delivered within 3 days of completion with exact pick up or delivery date determined and agreed upon prior to estimated completion date. Pieces picked up outside of the 3 day window are subject to a storage fee of $25/day.
Cancellations and Refunds
In the event of a cancellation, costs of labor and materials accrued up to the point of cancellation will be deducted from the customer's deposit. Costs exceeding the deposit amount will be billed to the customer.
Design Revisions and Permissions
PDX Woodwork's design fee includes up to 2 design revisions. Additional design revisions are subject to additional fees. All design sketches and drawings to be retained by PDX Woodworks.
Completed custom pieces are non-refundable. Should you find an issue or damage with your product upon arrival, please contact us and we will do our best to make it right!